Privacy Policy
Last updated: January 2026
At zorinthera, we believe transparency isn't just good practice—it's the foundation of trust. When you're working with financial data interpretation tools, you deserve to know exactly what happens with your information.
This policy explains how we collect, use, and protect your data when you interact with our platform. We've written it in plain language because privacy shouldn't require a law degree to understand. And yes, everything here complies with Australian Privacy Principles under the Privacy Act 1988.
Questions about your data? Contact our privacy team at help@zorinthera.com or call us at +61 2 6125 3980.
What Information We Collect
We collect different types of information depending on how you use our services. Some you provide directly, some we gather automatically, and some comes from your activity on our platform.
We don't sell your personal information. Never have, never will. When we say we collect data, it's to make your experience better and keep your account secure.
How We Use Your Information
Your data serves specific purposes. We're not interested in collecting information we don't need.
Service Delivery and Improvement
Most of what we collect helps us run the platform you signed up for. That means processing your financial data to generate insights, maintaining your account, and improving our interpretation algorithms based on aggregate usage patterns.
- Processing and analyzing financial data you upload to provide interpretation services
- Maintaining and improving our data analysis algorithms and platform functionality
- Personalizing your dashboard and recommendations based on your usage patterns
- Developing new features and testing improvements before rolling them out
- Training our systems to better understand financial patterns while protecting individual privacy
Security and Fraud Prevention
Financial platforms are targets. We monitor for unusual activity, verify identities, and maintain logs that help us investigate security incidents. This isn't paranoia—it's protecting your data from actual threats we see every day.
Communication and Support
When you contact support or when we need to reach you about your account, service updates, or security issues. We keep records of these interactions to provide better assistance and resolve issues faster.
Your Privacy Rights
Australian privacy law gives you control over your personal information. These aren't just theoretical rights—we've built systems specifically to honor them.
Access Your Data
Request a complete copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
If something we have on file is wrong or outdated, you can request corrections. Most account details you can update yourself.
Delete Your Data
Ask us to delete your personal information. We'll comply unless we have a legal obligation to keep certain records.
Restrict Processing
Request that we limit how we use your data in specific situations while you resolve concerns about accuracy or processing.
Data Portability
Get your data in a structured format that you can transfer to another service provider if you choose to leave.
Withdraw Consent
If we're processing your data based on consent, you can withdraw that consent at any time through your account settings.
To exercise any of these rights, email us at help@zorinthera.com with your request. We'll verify your identity and respond within 30 days. There's no charge for reasonable requests, though we might charge a fee for excessive or repetitive requests.
How We Protect Your Information
Security Isn't Optional
Financial data requires serious protection. We've built multiple layers of security to keep your information safe from unauthorized access, alteration, or disclosure.
Our approach combines industry-standard practices with additional measures specific to financial data handling.
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards.
Access Controls
Strict authentication requirements and role-based access ensure only authorized personnel can access systems.
Regular Audits
Quarterly security assessments and penetration testing identify and address vulnerabilities before they're exploited.
Monitoring
Real-time threat detection systems alert us to suspicious activity so we can respond immediately.
Despite our best efforts, no system is completely immune to security breaches. If a breach occurs that affects your data, we'll notify you and the Australian Information Commissioner within 72 hours, as required by law.
Sharing Your Information
We share your data only when necessary and only with parties bound by confidentiality obligations. Here's the complete picture of who might see your information and why.
Service Providers
Third-party vendors who help us run our platform—cloud hosting, payment processing, customer support tools. These providers can only use your data to perform services for us, not for their own purposes. We vet them carefully and require contractual commitments to protect your information.
Legal Requirements
Sometimes we're legally required to disclose information to government authorities, law enforcement, or regulatory bodies. This includes court orders, subpoenas, or requests under Australian law. We'll notify you when legally permitted unless doing so would undermine the purpose of the request.
Business Transfers
If zorinthera is involved in a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. You'll be notified beforehand, and the new entity will be bound by this privacy policy until they provide you with a new one.
What We Don't Do
We don't sell your data to marketers. We don't share it with advertisers. We don't use it to build profiles for unrelated commercial purposes.
Your financial information stays within the context of the services you signed up for.
Data Retention
We keep your information for as long as necessary to provide services and comply with legal obligations. Different types of data have different retention periods.
Active Account Data
While your account remains active, we retain all information needed to provide services—account details, financial data, usage history, and preferences.
After Account Closure
When you close your account, we delete most personal information within 90 days. Some data is retained for legal compliance or security purposes.
Financial Records
Transaction records and billing information are kept for seven years to comply with Australian tax and financial regulations.
Security Logs
Access logs and security monitoring data are retained for two years to investigate incidents and maintain platform integrity.
Communication Records
Support tickets and communication history are kept for three years to maintain service quality and resolve disputes.
If you want specific data deleted before these standard retention periods expire, contact us. We'll accommodate reasonable requests unless we have legal obligations to maintain the information.
International Data Transfers
Your data is primarily stored on servers located in Australia. However, some of our service providers operate infrastructure in other countries, which means your information might be processed outside Australia.
When we transfer data internationally, we ensure appropriate safeguards are in place—either through countries with adequate privacy protections recognized by Australian law or through contractual agreements that provide equivalent protection.
Currently, some data may be processed in the United States and the European Union by cloud service providers who maintain certifications and agreements ensuring data protection standards comparable to Australian requirements.
Cookies and Tracking
We use cookies and similar technologies to make our platform work properly and understand how people use it. Some are essential for functionality, others help us improve the experience.
Essential Cookies
These keep you logged in, remember your preferences, and enable security features. You can't disable these without breaking core functionality.
Analytics Cookies
These help us understand which features people use, where they encounter problems, and how we can improve. The data is aggregated and doesn't identify you personally. You can opt out through your account settings.
Performance Cookies
These monitor system performance, load times, and technical issues so we can optimize the platform. Again, this data is aggregated and anonymous.
We don't use advertising cookies or sell cookie data to third parties. Our tracking serves one purpose: making zorinthera work better for the people who use it.
Children's Privacy
zorinthera isn't designed for children under 18. We don't knowingly collect information from minors. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.
If you're a parent or guardian who believes your child has provided us with personal information, contact us immediately so we can remove it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices, legal requirements, or service features. When we make significant changes, we'll notify you by email and through a prominent notice on the platform at least 30 days before the changes take effect.
Continued use of zorinthera after changes become effective means you accept the updated policy. If you disagree with changes, you can close your account before they take effect.
We maintain an archive of previous policy versions. If you want to review what changed and when, email us and we'll provide the relevant documents.